Controls of information technology management for business processes outsourcing based on COBIT
DOI:
https://doi.org/10.4301/S1807-17752011000100012Keywords:
IT outsourcing, IT Governance, Business Service Provider, IT management, COBITAbstract
The Business Service Provider is an outsourcing system which, offers a high level of delegation of tasks that involves many suppliers, and demands an effective control necessary for the services not to be interrupted. This paper's objective is to define a set of elements, based on COBIT - Control Objectives for Information and related Technology, to better manage and control the BSP operations. This research, is exploratory, using specialists' panel and a case study. The results show the need to adapt the COBIT controls to fit the BSP. This article proposes the adaptation and verification of the applicability to a case, defining deployment priorities.Downloads
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Published
2011-01-01
Issue
Section
nd288060913
How to Cite
Controls of information technology management for business processes outsourcing based on COBIT . (2011). Journal of Information Systems and Technology Management, 8(1), 237-262. https://doi.org/10.4301/S1807-17752011000100012