Software process assessment and improvement using Multicriteria Decision Aiding - Constructivist

  • Leonardo Ensslin Federal University of Santa Catarina
  • Luiz Carlos Mesquita Scheid Federal University of Santa Catarina
  • Sandra Rolim Ensslin Federal University of Santa Catarina
  • Rogério Tadeu de Oliveira Lacerda UNISUL - University of South of Santa Catarina
Keywords: software process assessment, software process improvement, decision, performance measurement, CMMI, SPICE

Abstract

Software process improvement and software process assessment have received special attention since the 1980s. Some models have been created, but these models rest on a normative approach, where the decision-maker's participation in a software organization is limited to understanding which process is more relevant to each organization. The proposal of this work is to present the MCDA-C as a constructivist methodology for software process improvement and assessment. The methodology makes it possible to visualize the criteria that must be taken into account according to the decision-makers' values in the process improvement actions, making it possible to rank actions in the light of specific organizational needs. This process helped the manager of the company studied to focus on and prioritize process improvement actions. This paper offers an empirical understanding of the application of performance evaluation to software process improvement and identifies complementary tools to the normative models presented today.

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Published
2012-12-01
How to Cite
Ensslin, L., Scheid, L., Ensslin, S., & Lacerda, R. (2012). Software process assessment and improvement using Multicriteria Decision Aiding - Constructivist . JISTEM - Journal of Information Systems and Technology Management (Online), 9(3), 473-496. https://doi.org/10.4301/S1807-17752012000300003
Section
naodefinida