Information technology management system: an analysis on computational model failures for fleet management

Abstract

This article proposes an information technology model to evaluate fleet management failure. Qualitative research done by a case study within an Interstate  Transport company in a São Paulo State proposed to establish a relationship between computer tools and valid trustworthy information needs, and within an acceptable timeframe, for decision making, reliability, availability and system management. Additionally, the study aimed to provide relevant and precise information, in order to minimize and mitigate failure actions that may occur, compromising all operational organization base functioning.